Refund Policy

Last Updated: December 21, 2025

Calro Infotech ("we," "us," or "our") is a custom software development company based in Dehradun, Uttarakhand, India (GSTIN: 05AXKPA3061C1Z5). As our services are **custom, labor-intensive, and non-recurring**, our refund policy is designed to ensure fairness for both clients and our team.

1. General Principle

No refunds are provided for work already performed or delivered. Software development is a progressive, collaborative process, and we bill based on effort, milestones, or time invested.

2. Before Work Begins

If you cancel your project **before any development work has commenced** (i.e., before kickoff or first sprint):

We may retain up to **10% of the advance payment** as an administrative fee.
The remaining amount will be refunded within **14 business days**.

3. After Work Has Commenced

Once development begins (including discovery, design, coding, or deployment):

No refunds** will be issued for completed work.

You will be billed for all **completed milestones**, hours logged, or deliverables produced.

4. Completed Projects

Once a project is marked as **complete and delivered**, and you have accepted the final deliverables:

No refunds** are permitted, as the service has been fully rendered.

Post-delivery support is covered under separate maintenance agreements, not refunds.

5. Support & Maintenance Retainers

For ongoing monthly retainers (e.g., bug fixes, updates, server management):

Refunds for unused services require **15 days’ written notice**.

Refunds will be calculated on a **pro-rata daily basis** for the remaining days in the billing cycle.

6. How to Request a Refund

All refund requests must be submitted in writing to: info@calroinfotech.com. Include:

Project name and ID

Date of payment and amount

Reason for cancellation/refund

Written confirmation that no work has begun (if applicable)

We will respond within **7 business days**.

7. Disputes

Any disputes regarding refunds will be resolved in accordance with our Terms and Conditions and governing laws of India.

8. Contact

Calro Infotech
Dehradun, Uttarakhand, India
GSTIN: 05AXKPA3061C1Z5
Email: info@calroinfotech.com

© 2025 Calro Infotech. All rights reserved.