Privacy Policy

Last Updated: December 21, 2025

Calro Infotech ("we," "us," or "our") is a registered software development company operating from Dehradun, Uttarakhand, India (GSTIN: 05AXKPA3061C1Z5). We are deeply committed to protecting the privacy and confidentiality of any personal information you provide to us during business inquiries, project discussions, or service engagements.

This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you interact with our website (https://calroinfotech.com) or engage with us for software development services.

1. Information We Collect

We collect personal information only when you voluntarily provide it. This may include:

• Identifiers: Name, email address, phone number, company name
• Professional Information: Job title, business domain, project requirements
• Communication Data: Messages sent via contact forms, emails, or meetings
• Technical Data: IP address, browser type, device information (collected via analytics tools like Cloudflare)

2. How We Use Your Information

Your information is used solely for legitimate business purposes related to software development services:

• To respond to your inquiries and provide project quotations
• To understand your technical and business requirements
• To communicate during project execution (sprints, demos, feedback)
• To deliver contracted services (source code, documentation, support)
• To improve our website and client communication processes
• To comply with legal, tax, and regulatory obligations (e.g., GST invoicing)

We **do not** sell, rent, or share your personal data with third parties for marketing or advertising purposes.

3. Legal Basis for Processing

Under applicable data protection principles, we process your data based on:

• Contractual necessity: To fulfill a service agreement or provide a quotation
• Legitimate interest: Responding to inquiries and improving our services
• Legal compliance: Maintaining records as required under Indian tax law

4. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Secure email communication (TLS encryption)
• Password-protected project management and code repositories (e.g., GitHub, GitLab)
• Restricted internal access to client data on a need-to-know basis
• Regular security updates and vulnerability assessments

While no system is 100% immune to risk, we take reasonable steps to prevent unauthorized access, disclosure, or misuse.

5. Data Retention

We retain your personal information only as long as necessary:

• Prospects: 12 months from last contact (for follow-up)
• Clients: 7 years post-project completion (for GST, warranty, and support compliance under Indian law)
• Unsubscribed/Inactive: Data deleted upon request

6. Your Rights

Under applicable data protection standards, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent (where applicable)

To exercise these rights, please contact us at info@calroinfotech.com. We will respond within 30 days.

7. Third-Party Links

Our website may contain links to third-party sites (e.g., GitHub, AWS, Stripe). We are not responsible for their privacy practices. Please review their policies separately.

8. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted here with a new "Last Updated" date. Continued use of our services constitutes acceptance of the revised policy.

9. Contact Us

If you have questions about this Privacy Policy or your data, please contact us:

Calro Infotech
Dehradun, Uttarakhand, India
GSTIN: 05AXKPA3061C1Z5
Email: info@calroinfotech.com